Weber Laserservice is based on a comprehensive training program. This concerns training in machine operation, cutting technology, locating cutting issues and working with programming software. For this we have a specially equipped training room available, and it is also possible to organize this internally at the customer’s site.

In practice this results in a close cooperation between our helpdesk and the operator because they can indicate what the symptoms are and know the history of the machine.
If a problem occurs, the helpdesk will try solve this by telephone. These problems vary from handling questions to a technical malfunction. Experience shows that 70% of the problems can be solved this way.

This will save travelling and mechanic costs, and machine stops will be reduced to a minimum.
If this should fail, than the possible defective parts will be arranged through our spare parts department in consultation with the client. This department has the most critical parts immediately on stock. We will make sure that one of our experienced technicians is present as soon as possible to correct the problem.

We also have preventative maintenance and the supply of parts in our program. After sending a check list, our people will determine, in dialogue with the customer, what work has to be done, and which parts are necessary to do this. This can be combined with a maintenance contract.